Drawing from our combined experience and expertise we focus on the three elements that we believe to be the key to successful recruitment.
Key to the success of any hospitality business is the ability to recruit and retain the best people. However, we know that it’s not always easy to find the right person, and this is where we come in. Our aim is simple. To find the perfect candidate for you, a candidate who will make a difference to your business. more…
We invest a great deal of our time in networking. Through this, we can really get to know both the active and passive candidate market which allows us to reach out to the broadest range of individuals possible to really deliver for our clients. more…
We believe that you have to be intuitive as well as methodical when it comes to unearthing talent and our success to date backs this up. Building strong relationships with our clients we understand creating partnership is essential and it is our aim to add value as an extension of your team. Our style is personal and bespoke, we love to get involved and really understand the company values and culture.
Our candidates can expect to work closely with us to explore their aspirations and discuss possibilities. Rather than waiting for the right opening to land on our desk, we understand the value of being pro-active on your behalf, we never underestimate the hidden jobs market. more…
We will brief you for interview and guide you through every step of the selection process. For us, it doesn’t end at the offer stage and we stay close to you, to manage negotiations or just give some objective advice. Our focus is always on developing a long term relationship with you, it’s our aim to work with you at every stage of your career, who knows, you might even become a client as many of our candidates have.
Troika began in March 2010. Our three founding Directors, Suzie, Miranda & Justine set out to create a recruitment business that would draw from their combined experience and expertise, focusing on the relationship between three ingredients key to successful recruitment; candidates, clients and us. This simple formula has remained at the heart of everything we do. Since then we are delighted that our business has grown with the addition of Tanna, Debbie, Jules, Dan and Saffron. more…
With three becoming seven, we are able to extend our reach and network whilst still remaining specialists within our own sectors in hospitality; be it restaurants, pubs, bars, retail catering, hotels, contract catering, events, venues, leisure or sport. Our approach is a broad minded skills based one, we believe in the value of cross fertilising and have found that by not pigeon-holing, we are able to open up a more creative and innovative solution for both our candidates and clients.
My background is events and hospitality. Well…apart from running a beauticians (long story) and selling Fabergé eggs (even longer one)! I’ve been a bell boy, a barman, a waiter and a chef en-route to starting my career in events with the Charlotte Street Hotel back in the early 2000s.
Other than a couple of years in Uganda building a school and running an Irish pub, the next 15 years were about working my way up in the events industry, culminating in heading up the events team at The Hospital Club for a number of years. Since leaving, I’ve consulted at other venues, helped launch the Ministry of Sound’s new members club and set up an events business.
As a candidate, Troika have always been my go to recruiters so there was no other place I wanted to go when I decided to switch to consulting. I’m delighted to be working with such an amazing team and am passionate about matching the brightest talent to their perfect role in events.
The foundations of my career in, and love of, hospitality started in New Zealand in the early 1990s. Working my way through various roles in hotels, bars and restaurants to fund my law studies, I found myself feeling more and more in-tune with the service industry than the legal world.
And when my dream role as National Operations Manager for a growing micro-brewery, bar and pizza concept came up I literally never looked back!
Moving to the UK in 1997, I started working in corporate events management within the rapidly evolving world of B&I contract catering. Over the past 20 years I have been lucky enough to gain experience in a variety of roles across sales and marketing, project management, general management and business development for some of the best hospitality companies in the UK. This experience has provided me with a huge appreciation of the wonderful, creative people that fuel this vibrant industry, as well as an understanding of what it takes for organisations to create inspiring and innovative teams to help differentiate them in a highly competitive marketplace.
Having known Miranda and Suzie for most of my career in the UK, I am excited to be joining the team at Troika to concentrate on appointments in the ever-changing, dynamic B&I sector.
I joined Miranda, Justine and the Troika team in mid 2015 to oversee General Management appointments for our branded restaurant, gastro and retail catering client partners. My background in hospitality was very much in senior operations and it took me to some great places! I worked in Ireland and the USA before moving some years ago to London, where I managed several large scale, well known gastro/brasserie style businesses. I actually knew the Troika team from working in the industry and thoroughly enjoyed working with them. Feeling like I was ready to take on something that just took me in a different direction, I got in touch with the team for some advise. The rest as they say, is history!
The move into recruitment felt like an easy and natural one for me. After all, I had been both the client and the candidate in my time and had a strong understanding of what both parties need along the way to form successful recruitment partnership. My operational experience definitely allows me to get under the skin of some of the businesses and candidates I work with and I love working closely to really gain that insight and understanding. For me, as for the whole of Troika it’s about pulling all the elements together to create that perfect professional match.
I came on board with the Troika team in 2015, but actually had worked with the founders, Justine, Miranda and Suzie earlier in my career – a happy reunion! My role is to underpin our work in the senior managerial and director space working closely with Justine.
Like the rest of the Troika team, I had begun my career in operations and worked with businesses including Travelodge, Mitchell’s & Butler and David Lloyd Leisure. I had a brilliant time working my way up and around those organisations and always gravitated toward roles that placed team development front and centre of my remit. The right recruitment process was clearly a huge part of this and really cemented my belief in the importance of a seamless and successful recruitment and talent plan. I still take immense pleasure in what I do today, and I guess my love of a challenge means I am always really driven and personally invested in helping out client partners find that perfect match.
With experience initially working within restaurants and events, I knew I wanted to specialise within this industry as I love the buzz, pace and people that go with it. When I first moved to London I fell into the world of recruitment and had the opportunity to work internationally on roles primarily within the hospitality, leisure and retail sectors.
I joined Troika in 2015, it’s a great match for me as they are not only experts in the hospitality space but offer a much more bespoke and personal style of service that’s built on relationships. The opportunity to build long term partnerships with candidate and clients is something that really motivates me and is very much in keeping with the Troika ethos.
My career in hospitality originally began within operations where I managed the types of business that I now recruit for; contract catering, events, venues and sports.
I have recruited for some great hospitality positions over the years and it is always immensely satisfying to orchestrate a career match for a candidate and client that otherwise, but for our understanding of culture, skills and person fit, might never have happened! Managing assignments within these sectors, I look after varied clients and candidates from all types of backgrounds within hospitality and the flexibility of our approach at Troika means I can use the breadth of this network creatively.
The best thing about this job is cultivating lasting relationships. I consider many of the people I work with now to be friends and that make the job especially fun. Candidates become clients of course and vice versa. Every day I meet someone new and that just makes my job easier and life so much more exciting!
My career in hospitality started almost by accident, but luckily I loved it from day one. After a few years working as a Manager I realised that what I enjoyed most was the people side, so a move into recruitment was the obvious choice.
I have over 10 years recruitment experience both in-house, working for some great brands like Pret A Manger and Giraffe, as well as time spent in consultancy. Culture fit is always vital, so when I began to think about my next move, Troika felt like a clear choice for me and having worked with the Troika team myself over the years as both a candidate and a client, I was sure the match would be a good one. My approach to recruitment focuses on really listening, not assuming, knowing what’s happening in the industry and being consultative throughout the whole process.
My specialism with the Troika team is Senior Manager to Board level appointments across the branded restaurant, retail and leisure sectors where I draw from my own industry knowledge and the Troika extended network to deliver innovative solutions for my clients.
My relationship with hospitality was originally one of practicality i.e. to fund my scholastic career back in the USA. I quickly grew very fond of the pace, people and controlled madness of it all and so have remained wedded to it in one way, shape or form ever since! Hospitality for me offers that attractive blend of daily inspiration and challenge.
Throughout my operational career, I have worked in sandwich shops and 24 hour diners, pubs and both volume high-street as well as “local” privately owned restaurants eventually rising to Restaurant Manager level at Roussillon here in London (thank you Alexis!). Then a brief liaison in hotel sales pointed me in the direction of hospitality recruitment where I have specialised since 2005.
Having worked alongside and naturally respected the Troika ladies in my previous company, there was only one choice when I was ready to move. Working with integrity on every instruction we accept ensures that our successes speak for us.
My raison d’etre here at Troika is to further develop and manage our client partners within the fine dining and hotel markets. Managing Senior Management to board level appointments across front of house, food & beverage, sales, marketing, PR, events and human resources.
I think I have the best job in the world as I am out and about meeting new people all the time. There is nothing more satisfying as finding someone their dream job and it’s that enjoyment that has kept me in hospitality recruitment for the past 25 years.
Typically, I manage senior managerial to board level assignments across the hospitality sectors with particular specialism in licenced retail, restaurants, retail catering, fast casual, late night venues, casual dining and quick service. From Human Resources to Operations I cover all the key functional areas and this allows me to work with my client partners really closely, often placing a number of their key people over the years. Along side this, I also manage a range of really exciting projects on behalf of venture capital companies as they look to appoint their senior leadership team and board members in newly acquired or expanding businesses.
When Suzie, Justine and I started Troika back in 2010, we were really clear about our vision and knew we wanted to deliver something different for our candidates and clients and create a really positive experience of working with a recruitment partner. For us, it is always about relationship and I would love to talk to you if you would like to hear more, discuss an opportunity or talk through your own options for career development.
Networking with great people is what makes our world go round and it is building genuine relationships to understand what makes people tick that helps me to find the perfect match. I am so lucky to get under the skin of so many amazing businesses in our industry to understand where my selection can help to grow or enhance an operation.
I recruit senior positions in the restaurants retail and branded restaurants markets. I myself spent two years at Walt Disney World in Florida followed by several years in branded restaurant management in London.
In our industry tenacity is what makes you successful as it is about digging for hidden treasure and not giving up until you have found the perfect person for a great position or the perfect career move for inspirational people.
Due to the sensitive nature of our business not all of our jobs can be advertised online. If you can’t ﬁnd what you're looking for or have any questions please get in touch.
Friday afternoon saw the return of the London Venue Awards & The London Catering Awards, hosted at the stunning Hurlingham Club. Suzie and Dan braved the waves of champagne and canapes to represent Troika and watch in awe as our clients and candidates celebrated their well-earned victories.
Awards were presented throughout the exquisite three course meal and we had the pleasure of sitting beside a victorious Green & Fortune, taking home two awards for Best In House Caterer & Best Catering Team – well done John & team!
Other notable wins for our lovely friends and clients saw Lord’s Cricket Ground win for Most Unusual or Unique Venue (over 250 reception style), the Science Museum bagged Best Venue with a View (over 400 reception style) and National Theatre / The Deck won the same award for under 400. Tobacco Dock got Best Christmas Party Venue and Moving Venue won Best In-House Catering Partner for their work at Illuminate. You can find the full list of winners HERE
As with every year, it was wonderful to see the great and the good of the events industry and congratulations to all the winners!
It’s an event very close to our hearts here at Troika, and we were delighted to once again sponsor the ACE Robyns Awards at the ACE Summer Party which was held last night at King’s Place in London. A highlight in the hospitality industry social calendar, the event hosted over 200 guests who enjoyed fabulous food and drinks from the talented team at Green & Fortune.
If you are coming to see us you will find us in the Club Quarters building so just call us when you arrive.Troika, Club Quarters Building,