Group Operations Director

The Client

Our client is a 5* lifestyle group who are looking for a hands-on leader with extensive experience in luxury hotels to join as a Group Operations Director.

The right candidate will be just as comfortable rolling their sleeves up and getting stuck in as they are setting sales/revenue strategies or working with the wider team on F&B concept development or marketing plans.

The Role

• Lead and inspire the hotel management team, including Sales and General Managers to deliver a consistent 5-star level of service
• Oversee all day to day operational activity for the hotels, including: F&B, Rooms, Sales, Events, Kitchen and Spa
• Work with wider teams on new concept development and planned refurbishments
• Manage the Sales and Revenue teams to ensure strategy and budgets are set and achieved
• Work with the FD to ensure profitable operation of all hotels, food & beverage outlets, and other revenue streams in conjunction with agreed metrics and company goals
• Drive training and development for all personnel

The Candidate

• Extensive experience either as a General Manager or Multi-Site Operations Manager/Director in a 5-star hotel environment
• A stable career history
• Experience of managing all operational departments including: F&B, Rooms, Sales, Events, Kitchen and Spa
• A proven background in improving and maintaining high standards
• Pre-opening hotel experience
• Be an excellent and inspiring communicator across all levels
• Advanced level of written, verbal, and interpersonal skills
• Experience of leading and inspiring a team to create unforgettable guest experiences