Reference : DRSMM

General manager, St Michael’s Mount

General Management • Cornwall Salary from £45,000 plus package
↣ Apply here ↢ Position filled

 

smm

 

 

 

The Company

St Aubyn Estates has been part of the West Cornwall landscape for more than 600 years. Nowadays, it is a modern, family owned enterprise spanning 5,000 acres with a diverse portfolio of businesses which include land and property management, tourism and hospitality, building and farming. James and Mary St Levan live on St Michael’s Mount, which they run in partnership with the National Trust.

The current season has been our most successful so far, both from a visitor experience and a commercial perspective. We will continue to build on that. We are actively exploring projects to broaden the offer on the island and to improve further the experience of visitors to St Michael’s Mount. It will require your leadership and guidance to bring these concepts to fruition. The General Manager position on the Mount is a challenging position in one of the most beautiful parts of the country.

 

The Opportunity:

You will report directly to the Chief Executive and run all aspects of the business on St Michael’s Mount as well as managing the team on a day-to-day basis to deliver a memorable visitor experience and to achieve the financial targets in the commercial areas.

Key responsibilities include

  1. To work with CEO and the rest of the Senior Leadership Team to develop the strategy, business and action plans relating to St Michael’s Mount and lead on its implementation;
  2. Responsibility for the continuous development and delivery of a world class visitor experience;
  3. Responsibility for the commercial operations on St Michael’s Mount and its mainland car parks;
  4. Responsibility for the maintenance, security, Health and Safety and emergency response on the island and water around it.
  5. As a member of the SLT (jointly) lead on the execution of our Medium Term Objectives across all St Aubyn Estates businesses.

 

The Candidate:

We are looking for proven experience within a commercial and operational role in a similar business.

Ideally, you will have experience of leading a large team of customer facing people  and you will possess great leadership skills with the ability to communicate effectively at all levels to motivate and drive results.

You will have excellent organisational skills, enjoy challenging situations and getting into the operational detail. You will create a positive and innovative working atmosphere.

You will demonstrate ambition along with sound commercial acumen that has delivered consistent results in previous roles. You will demonstrate a contagious passion for delivering exceptional standards, service and storytelling in a b2c environment.

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