Reference : JAO13032

Operations Manager – Reception / Client Services

Area Manager • London £45,000 - £47500 basic
↣ Apply here ↢ Position filled

 

My client is a market-leading specialist provider of bespoke, high-quality front of house client and guest services. Their national portfolio of services to clients include corporate front and back of house services, meeting room hospitality, residential guest services and multi-tenanted building front desk management. Their reputation for excellence and people-centric ethos is second to none.

 

 

Ideal Candidate

  • You must be a seasoned, experienced multi-client/multi-site Operations Management professional – ideally in the reception/FOH/client or guest services sector but the client is open to industry background as long as it involves delivering an exceptionally high-level of service to client and internal stakeholders
  • You need to be able to work with pace, agility and accuracy – a demonstrable ability to adapt and manage effectively across multiple competing priorities at any given time
  • Ideally bringing insight in 5-star and modern client/corporate service trends, with a good understanding of technology and a passion for innovating – you will need to be skilled at translating new service ideas and tailoring concepts across a variety of operating environments
  • Excellent HR skills are essential and experience in managing complex people processes is highly desirable
  • An eye for detail, uncompromisingly high standards and financial acumen is also key in this role
  • A well-developed level of emotional intelligence is required to work sensitively and appropriately with internal teams, manage change and understand/respond to client and stakeholder needs
  • An innate sense of ownership, highly-proactive individual with natural warmth, gravitas, diplomacy and the ability to talk with belief

The Role

  • 8 – 14 x contracts depending on the size and scope of each account with the average portfolio totalling around 10 contracts with varying client / service profiles
  • You will manage a mix of clients and services from corporate front office, main reception desk, hospitality and ancillary FOH services such as post room, helpdesk and switchboard services
  • A Monday to Friday role mainly with weekend or evening requirements as the business demands
  • Location – this is a Central London based role but you must be well-placed to work remotely and access all London and regional contracts across the patch in a timely manner – high-levels of visibility and client contact are paramount in this business.

 

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