Cluster Revenue Manager

The Company

Our client is a long-established and highly respected family-owned group of London Hotels, looking to rewrite the traditional hotel revenue management mentality! We are searching for like-minded Cluster Revenue Manager’s, with an ‘entrepreneurial spirit’ and a strong hotel revenue background, who want to shape and rewrite the way this group approach to revenue management.     

Revenue is a key part of our client’s growth and vision, and it means that for the first time they will be bringing the entire revenue function in-house. This means you will have a unique chance to put your stamp on this group’s approach to revenue management, implementing and driving new processes and systems across the business portfolio.  

The Opportunity

As a Cluster Revenue Manager, you will be responsible for the revenue generation of a group of hotels in the portfolio using data analytics and management techniques to achieve business objectives. You will analyse and monitor market trends, competition, and customer demand and make decisions based on this analysis to optimise the commercial strategy in line with the group’s brand value proposition to ensure business targets are met.  

Other key aspects of the role include:

• Develop and implement effective revenue management strategies to maximise revenue and profitability across the hotel cluster, in line with company values
• Complete, analyse, comment on and distribute daily, monthly, quarterly and ad-hoc reports
• Identify trends, predict potential issues and propose solutions
• Consistently review of hotel daily pricing, analysing direct competitors, pace of demand and other influencing factors including brand value proposition
• Quote and/or give guidance on group pricing and suitability, and assist with corporate pricing
• Grow incremental revenue across all streams, creating and executing pace reports and commercial strategy meetings, and completing required forecasts showing the true position of the business units
• Ensure hotels reach the targeted RGI growth per property and collaborate with the commercial and property teams to develop, implement, and execute strategic action plans to drive hotel profit
• Support both hotel-specific and group wide projects on an ad-hoc basis

The Candidate

Do you love revenue management but often feel there is a better way of ‘doing things’? Do you love to test and learn new ideas or tools but can’t/won’t because budget targets are so stretched you can’t take the risk that something will not work? Do you often look at the rates in the market and think they seem unfair but must go with them (or even exceed them!) to stay ‘competitive’? If yes, then we want to hear from you!

Required Skills and Experience:

• 3 years previous experience in a revenue role or 2 years’ experience in a cluster revenue manager role
• Experience in using PMS, RMS and channel managers, ideally with an understanding of the commissions process and cost per acquisition.  
• Fully proficient in Microsoft office, ideally with advanced excel skills
• Strong understanding of market segmentation and typical revenue metrics
• Past experience in reservations/ groups advantageous.
• Business fluent in written and verbal English
• Great communicator with good presentation skills
• Strong collaboration skills, self-motivated and driven
• Highly adaptable, strong organisational and decision-making skills
• Can balance business performance with ‘fairness’ to our guests
• A genuine care for people.