The Company
We are building a fresh and exciting private members club that blends premium hospitality with wellness, culture and connection. This multi-faceted venue is designed for members who value exceptional experiences, thoughtful service and a community-centred approach.
Our club’s ethos is rooted in delivering quality and warmth across every interaction, with a focus on wellbeing, social spaces and elevated food and drink offerings.
The Role
We are seeking a hands on and passionate Deputy General Manager to support the General Manager in leading all operational aspects of the club. You will play a key role in delivering outstanding service and ensuring smooth day to day running, while fostering a culture that empowers the team and delights members.
This is a visible, high energy role for someone who thrives in a dynamic, multi-outlet hospitality environment and is motivated by excellence and continuous improvement.
Key responsibilities include
- Assisting in the leadership, coaching and development of a diverse team across food and beverage, wellness and member services
- Maintaining exceptional standards of service and guest experience throughout the club
- Overseeing daily operations to ensure seamless delivery and swift resolution of any issues
- Supporting financial management through budget monitoring and operational efficiencies
- Acting as an ambassador for the club on the floor, engaging directly with members and guests
- Collaborating closely with the General Manager on strategic initiatives and operational planning
- Ensuring compliance with health, safety and regulatory requirements
The Candidate
You are a driven hospitality professional with experience in luxury, lifestyle or multi-outlet operations. You have a genuine passion for service excellence and a hands on approach that keeps you engaged with both your team and guests. You are looking for a role where you can grow and develop, with clear progression to General Manager within a supportive and ambitious culture.
We are looking for someone who is
- Experienced in a deputy or assistant management role within premium hospitality environments
- Skilled at managing complex operations while maintaining attention to detail and quality
- Commercially aware with a solid understanding of budgeting and operational performance
- A natural leader who inspires, coaches and supports teams to perform at their best
- Highly present and approachable, comfortable engaging with members and guests on a daily basis
- Solutions oriented, calm under pressure and proactive in problem solving
- Passionate about hospitality and committed to continuous personal and professional growth
This is a fantastic opportunity to join a new and vibrant club with genuine room to progress. If you are ready to bring your energy, expertise and passion for hospitality to a business that values development and hands on leadership, we want to hear from you.
Dan
Account Director
I’ve had a pretty colourful career pre-Troika – I’ve been a bell boy, a waiter, sold Faberge Eggs and electricity door-to-door, ran an Irish Pub in Uganda, a busy events department in Covent Garden, designed stands for a TV Festival, helped open a members club and ran a little events business of my own.
As a candidate, Troika were my go-to recruiters so there was no other place I wanted to be when I decided on my new career path. I’m delighted to be working with such an amazing team and am passionate about matching the brightest talent to their perfect role.
Feel free to reach out to me on 07375 831706