General Manager Operations

World Class Sporting Venue

£80,000 - £90,000 per annum


General Manager Operations

Reference: DM14669

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The Company

Welcome to an exciting opportunity with our wonderful client – a leading player in the hospitality industry, renowned for delivering exceptional food, drink, and hospitality experiences at renowned venues worldwide. With a strong focus on sustainability, wellbeing, diversity, and inclusion, our client is committed to setting new standards of excellence without compromising on quality or innovation.

The Role

As the General Manager of Operations at a prestigious venue, you’ll be tasked with spearheading an outstanding food and beverage operation that aligns seamlessly with the venue’s brand and vision. We’re seeking a dynamic leader with a proven track record in food and beverage management, passionate about fostering exceptional guest experiences and driving operational excellence. Your role will be instrumental in shaping the success and reputation of the venue’s food and beverage offerings.

The Candidate

We’re on the lookout for a candidate who embodies:

  • Leadership: A minimum of 5 years’ experience in senior management within the food and beverage industry, capable of inspiring and leading operational teams to deliver outstanding results.
  • Versatility: The ability to confidently manage a diverse portfolio of outlets and functions within a high-profile venue.
  • Engagement: Proven skills in building strong relationships with venue teams, peers, and specialists to ensure seamless collaboration and alignment.
  • Passion: A natural passion for hospitality and a positive focus on delivering exceptional food and guest experiences.
  • Innovation: A track record of leading and implementing innovative projects and change programmes to drive continuous improvement.
  • Communication: Excellent communication skills with the ability to influence stakeholders at all levels effectively.
  • Commercial Acumen: Previous experience with P&L accountability and a strong understanding of commercial dynamics within the hospitality industry.
  • Adaptability: A structured approach coupled with flexibility and agility in navigating challenges and driving positive change.
  • Resilience: The ability to remain calm and resilient in the face of unforeseen challenges, ensuring smooth operations and guest satisfaction.
  • Problem-solving: Strong problem-solving skills with a demonstrated ability to identify and address issues effectively.
  • Availability: Willingness to work evenings and weekends as required to ensure the success of venue operations.

About Us

Our client, a leading player in the hospitality industry, is committed to fostering a diverse and inclusive workplace where every individual is valued, respected, and empowered to thrive. They believe that diversity fuels innovation and creativity, and they are dedicated to providing equal opportunities for all candidates.

Join us in our mission to create legendary experiences in food, drink, and hospitality while championing sustainability, wellbeing, diversity, and inclusion. Together, let’s shape the future of hospitality and create memorable experiences for guests worldwide.


Account Director

I’ve had a pretty colourful career pre-Troika – I’ve been a bell boy, a waiter, sold Faberge Eggs and electricity door-to-door, ran an Irish Pub in Uganda, a busy events department in Covent Garden, designed stands for a TV Festival, helped open a members club and ran a little events business of my own.

As a candidate, Troika were my go-to recruiters so there was no other place I wanted to be when I decided on my new career path. I’m delighted to be working with such an amazing team and am passionate about matching the brightest talent to their perfect role.

Feel free to reach out to me on 07375 831706

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