A prestigious hospitality company specialising in providing top quality F&B services within landmark London cultural venues and visitor attractions. With a significant portfolio of contracts, they deliver fabulous, innovative hospitality services across major events, restaurants, bars and cafes.
The business is preparing to reactivate services in the majority of their locations in-line with the Government’s roadmap and they require a dynamic, highly experienced Operations Director to lead the successful reopening of the business on every level. You will be an inspiring leader, have significant experience in driving quality, service and commerciality in large-scale, complex multi-site F&B operations.
With a combined turnover of circa £20m+, the business is multifaceted and requires a seasoned operator who can match that complexity with professional maturity, strategic energy and a true passion for great hospitality. The Operations Director will be responsible for overseeing the commercial and operational success of the entire portfolio, leading with clarity and supporting location Venue Directors and their teams across the business.
Re-building high-functioning, happy teams, innovating in food and beverage, cultivating and furthering client relationships, identifying growth opportunities and ensuring compliance across the functions of HR, payroll, safety as well as all legislative requirements, are all key responsibilities in this role.
This is a high-profile role and together with the wider business and executive team, the Operations Director will be responsible for developing and delivering short, medium and long term strategies to mitigate challenges and ensure the full commercial potential of the business is realised.
The successful candidate will have a significant depth and breadth of multi-site managerial experience to Director-level, ideally across a compelling range of high-quality, large-volume venues, restaurants and bars, member’s clubs and complex hospitality settings.
You will possess well-honed commercial instincts and financial management skills. However, this commerciality must be balanced with genuine, well-developed people skills and
This is a demanding role and your natural leadership style will be engaging, confident and proactive. The environment will be fast-paced, inevitably unpredictable and constantly changing, particularly as the business begins opening up again – my client requires an individual who will not only be in step with that pace but be setting the pace.
This new appointment will also introduce fresh ideas and provide wider industry perspective to the business, whilst working proactively, collaboratively and with integrity at all times. Importantly, the appointed individual’s ethos and professional approach will perfectly reflect my client’s unique culture, values and brand.
The business is a 7 day a week operation and you must be flexible to work around all the associated business pressures to deliver superlative outcomes. You will need to manage your own time and ensure you are in the business when required.
Originally from NZ, I moved to London in 1997 with no real plans other than to travel & gobble up as many cultural & culinary experiences as possible! My UK career soon led me into a number of exciting positions spanning operations, events, business development. These experiences have provided me with a huge appreciation of the wonderful, creative people that fuel this vibrant industry. Having known Troika for most of my career in the UK, I was excited to join the team in 2017 and have loved every minute I have spent recruiting for the industry I absolutely love – it is my most rewarding role yet! Feel free to reach out to me on 07872 505969