Head of Operations

Premium Branded

£80,000 - £100,000


Head of Operations

Reference: CM14272

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The Company

My client has a collection of wet led bars, that ooze style. Born in London and now dotted throughout the country, they have investment to scale and are looking for an experienced and dynamic Head of Operations, to lead from the front and build strong ops standards across the estate.

The Role

  • Lead a motivated ops team and General management team to ensure smooth day to day running of the sites.
  • Be consistently visible in the sites, Implementing and driving operational best practice, setting unparelled standards across all sites and departments.
  • Ensure the ops team and management are equipped with the right tools and support to do their jobs effectively
  • Maintain and drive this brands unique culture, bringing company values to life, and ensuring that all the people practices are fully aligned and executed to attract, reward and retain the best people.
  • Identify key talent and work with the people team to drive development of that talent.
  • Full P&L Accountability, ensuring targets are met and all financial procedures are adhered to.
  • Produce monthly reports and attend regular board meetings.
  • Drive Sales, through Inputting into and managing relevant parts of the annual marketing strategy, including local and group-wide marketing activities
  • Identify new sales channels
  • Health & Safety, Food Safety and Maintenance, have full understanding EHO and H&S practices across the sites, with ultimate accountability
  • Hit agreed Key Performance Indicators (KPI’s), which include: P&L – group annual top line sales and EBITDA, Successful new site openings, Mystery Shopper results and NPS, Health, Safety and Hygiene results, Operational Standards

The Candidate

We are looking for a proven senior Operator – that someone special, that person who thinks big, but notices the small. If you want to be all over a business, driving its standards, building its reputation, developing its offering, all while drinking delicious wine…We reckon you’re going to like what we have on offer.

Perhaps you have been a Senior Operations Manager in a larger business for a while and looking for your first step in a Head of Operations position, or someone looking to be an integral part of shaping and scaling a really pioneering brand in the industry.

We want an individual with a resilient focus on just getting stuff done and natural born operator with a special flair for customer experience.

Get in touch today for more details, I would love a chat.


Account Director

After toying with becoming an actress, I found my home in hospitality around 22 years ago. I worked as an operator with Tootsies in London. I fell into hospitality recruitment working across branded restaurants, before heading up 5 national recruitment offices.

After a 2 year stint in executive search, I went in-house leading recruitment and development functions within Giraffe, LEON and most recently Gail’s. I have known Troika for many years and have always loved the expertise and warmth of all the team, I also have a huge love of food/drink and people…so a perfect combination.

I can be reached on 07463 926196

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