The Company
Our clients are pioneers in redefining premium hospitality within the sports and entertainment industry. With a focus on innovation, sustainability, and unforgettable guest experiences, our client is committed to setting new standards of excellence.
The Role
As the Operations Lead for Premium Hospitality, you’ll take centre stage in orchestrating our day-to-day operations with finesse. From curating exceptional dining experiences across various concepts to managing a prestigious membership base, your role will be pivotal in maintaining our reputation for excellence. Whether it’s overseeing matchday extravaganzas or seamlessly transitioning to hosting conferences and events, your leadership will be instrumental in shaping our success.
The Candidate
We’re on the lookout for a dynamic individual who embodies the following qualities:
- Confident Leadership: Your innate ability to inspire and lead large operational teams sets you apart as a natural leader.
- Versatility: You effortlessly navigate a diverse portfolio of outlets and business functions with finesse.
- Client Engagement: Your exceptional interpersonal skills enable you to cultivate strong relationships with clients, peers, and specialists, driving mutual success.
- Passion for Hospitality: Your genuine passion for food and hospitality shines through in every interaction, ensuring unparalleled guest experiences.
- Effective Communication: Clear communication is your forte, fostering seamless collaboration and setting clear expectations.
- Commercial Acumen: With previous P&L accountability, you possess a keen understanding of commercial dynamics, driving profitability with strategic insights.
- Adaptability: Your structured approach is complemented by flexibility and agility, allowing you to navigate challenges with calm resilience.
- Problem-solving Skills: You thrive in identifying and addressing challenges head-on, ensuring smooth operations even in the face of complexity.
- Availability: Your willingness to go the extra mile, including working evenings and weekends as required, underscores your dedication to success.
If you’re ready to embark on a journey with a team committed to excellence, innovation, and unparalleled guest experiences, we invite you to apply and become an integral part of the mission to redefine premium hospitality.
Dan
Account Director
I’ve had a pretty colourful career pre-Troika – I’ve been a bell boy, a waiter, sold Faberge Eggs and electricity door-to-door, ran an Irish Pub in Uganda, a busy events department in Covent Garden, designed stands for a TV Festival, helped open a members club and ran a little events business of my own.
As a candidate, Troika were my go-to recruiters so there was no other place I wanted to be when I decided on my new career path. I’m delighted to be working with such an amazing team and am passionate about matching the brightest talent to their perfect role.
Feel free to reach out to me on 07375 831706