Regional Operations Manager

The Company

Troika is delighted to be working exclusively with a leading UK restaurant group to appoint a new Regional Operations Manager for their flagship Italian restaurant brand. This role is a new position in the group’s senior structure and will be completely focused on the group’s six existing locations and new site openings across the London and South regions. The group’s dedication to excellence, authenticity, and sustainability positions them as a leader in the premium dining sector, consistently delivering memorable experiences for their guests.

The Opportunity 

You will be a brand ambassador and passionate advocate for world class standards and behaviours, with guest experience at the heart of every conversation, site visit and decision. As a senior leader you will embody the group’s standards, leading, managing and developing your teams, recruiting and nurturing their next generation of best in class people. You will manage, co-ordinate, support and control the activities of the management teams within your regional group of restaurants in order to optimise the sales and profitability of each restaurant, whilst ensuring that all company policies, standards, employment principles and legislative statutory requirements are maintained. 

At all times as a Regional Operations Manager, you will need to demonstrate and deploy business and people competencies expected for the effective operation of the role: 

• Business Leadership / Managing Ambiguity / Decision Making 
• Resource Management / Setting Direction / Communication & Influence 
• Innovation & Change 
• Commercial Acumen

Ideal Candidate Experience & Attributes

Required:

• At least 4-5 years in multi-site operations, new openings and senior general management within quality/premium full-service restaurant settings (preferably to include within central London)
• Extensive experience and knowledge in, and passion for, Italian and Mediterranean service, culture and cuisine
• Excellent knowledge of Italian beverage-culture, spirits/cocktails and wine varieties and regions.

Desired:

• A forward thinking and leader, ability to give direction and lead change
• Organised and delivery focused 
• Decisive and ability to operate at a quick pace 
• Ability to collaborate with multiple departments on various projects and issues 
• Sound business and commercial acumen 
• Ability to coach and guide your management team in terms of development and guidance 
• An excellent communicator and ability to persuade and influence