Hotel Operations Manager

The Company

Born from a love of all things motorsport, Escapade Silverstone started out with a simple but bold idea: to design the ultimate experience for motorsport enthusiasts, a community that shares a collective lust for performance, speed and great machines.

With modern trackside accommodation and a performance-led clubhouse to enjoy close-up viewing of top-level racing, we have created a space which seamlessly merges hospitality and motorsport in an original way – right on the edge of the iconic Silverstone racetrack.

The Role

The Operations Manager at Escapade leads our operations team in delivering a unique luxury lifestyle experience. By building and maintaining the Escapade culture and service standards, the Operations Manager will lead the departments to commercial and brand success. The destination Clubhouse will offer a contemporary grill restaurant and bar, an in-residence dining delivery service and a pop-up roof deck ready for year-round activations. The wellness area will consist of two treatment rooms, a swimming pool, sauna and high-performance gym.

Key Responsibilities

• Create and implement a best-in-class and award-winning food and beverage experience.
• Work closely with the Head Chef on menu development and to ensure food quality and consistency is always where it should be.
• Work with external catering partners to deliver major event hospitality over key events such as the Formula One British Grand Prix.
• Drive revenue through strategic management of commercial initiatives with the leadership team. Your creativity will inspire the team to deliver beyond set expectations.
• Responsible for your departmental profit and loss, including forecasting and budget planning.
• Implement and maintain departmental procedures, policies and checklists which provides structure, yet reduces admin for the team at peak times and allows your team to focus on who is important – our guests.
• Ensure staff schedules, holidays and other leave are co-ordinated in line with business levels to achieve maximum staff and guest satisfaction.
• Communicate and monitor standards set out by the General Manager.
• Ensure controls are in place to maintain operational/departmental budgets, equipment and stock.
• Control ordering/purchasing and to maintain stock levels.
• Ensure all staff have been trained on departmental procedures, safe working practices and luxury customer service.
• Be the main point of contact for guest complaints and customer feedback in person, by email and on social media.
• Identify and rectify issues reducing quality performance of the department.
• Make recommendations to the General Manager on improvements which can be made outside of your control.
• Maintain open channels of communication with all other department heads informing them of any changes which may affect them.
• Participate in the preparation and execution of hotel goals.
• Monitor and control inventories for operating equipment.
• Managing staff performance including rewards, recognition and disciplinary practices where needed.
• Carry out ad-hoc duties and projects as advised by the General Manager within the scope of your job role

The Candidate

• A strong background in both food and beverage and rooms operations.
• A proven record of accomplishment of operating a successful lifestyle/distinctive operation.
• Pre-opening experience is advantageous.
• Experience of managing a team of at least 30 staff.
• A diploma or above in a hospitality management or a hospitality-based qualification is advantageous.
• A strong, grown up yet positive leadership style.
• An excellent command of the English language. Additional languages are advantageous.
• Has an immaculate level of personal grooming and hygiene, exudes style and sophistication.
• Competent in using IT systems and software including Microsoft Office is advantageous.
• Full, clean UK driving licence.