Reference : DRPM

Head of Operations

London Competitive, based on experience
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The Postal Museum opened in July 2017 and is bringing five centuries of communications to life, every day, for a diverse and growing audience.


The museum has an amazing story to tell and is passionate about revealing the fascinating history of Britain’s postal heritage in an engaging and interactive way, and in helping people to make meaningful connections in their own lives.


The role


We are seeking an accomplished and inspiring leader to drive a cohesive and engaged team in the delivery of a seamless operation. You will take responsibility for the development and day-to-day delivery of an exceptional visitor experience both on-site and via Box Office.


You’ll be focused on achieving high standards across all elements of this role, people leadership, customer satisfaction, operational effectiveness, health and safety, facilities management and security and compliance.


This role forms part of the Executive team and as such carries responsibility in the development of strategy and planning. It is also influential in the setting of a great example of leadership and communication for the rest of the organisation.


The person


You will have demonstrable experience of leading a large diverse team in an environment of customer facing service delivery, in a senior management position.


In your current role you will be responsible for ensuring day to day operational excellence and outstanding service for visitors, colleagues and guests through consistently delivering best practice.


You will also be able to evidence consistently improving service levels and customer satisfaction through a highly focused, committed and passionate team.



Experience in a leadership role within the museum/heritage/visitor attraction will be a clear advantage but is not essential.


The Museum offers visitors the unique opportunity of riding Mail Rail, the one hundred year old Post Office railway, therefore experience of an environment with rides would also be an advantage.


What is essential is a clear and unquestionable ability to lead and inspire a team, a flexible and integrated approach, excellent communication skills, strong negotiating skills and experience of working with complex teams with a high number of stake holders.


Closing date for applications is 25.01.2019

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